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Silver Groves Frequently Asked Questions
Find out the answers to our most common queries. If you don't see the answer to your question, please contact our Customer Service team.
Unfortunately, we’re only able to engrave items purchased directly from ourselves.
We will send an engraving proof if this is requested and in cases where the Engraving Team believe this is required such as complex designs or expensive items.
Your proof will be sent to the email address on your account. Please keep an eye out for our proof as this may go to your spam.
Depending on the size, messages, monograms, initials and logos can be engraved on your purchase.
The majority of our items have a .925 sterling silver mark, however, this may not apply to smaller products. Hallmarks are applied to items over a certain weight, however, may be added for decoration.
Yes - A gift wrapping service is available on the majority of our items, however, it may not be possible to gift wrap smaller items such as keyrings.
.925 sterling silver has been proven to be the best quality silver available. This is due to its strength and durability as well as the malleability, creating a long lasting silver that maintains its quality.
All deliveries can be tracked using your Silver Groves account or the website of your courier.
A silver hallmark is given to the majority of silver items in the UK and globally. It is created by adding an impression to gold and silver to indicate the quality of the silver, when and where it was produced, the manufacturer, purity and some additional information. Every hallmark is unique and records are kept to easily identify a hallmark and stop forgeries.
The following fonts are available for text engraving:
- Art Deco
- Arial
- Ajax
- Amaze
- Carmnami
- Chisel
- Eccentrical
- Etch Gothic
- Lords Wish
- Merry M
- Olds Boee
- Old English
- Script MT
- Space Age
- Stencil Bold
- Times Italic
Ten monogram designs are available for monograms as shown below:
Every product sold by Silver Groves comes from a reputable silver manufacturer with hallmarks included when required. We also maintain a close relationship with our suppliers and perform quality checks on products to ensure their quality.
We may be able to offer some discount when bulk buying. Please speak to a member of the Customer Service Team for further information.