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Refunds & Returns
Non-Engraved Items
Requests to return your item must be within 30 days of receipt of your order to our Customer Service Team
Unless a product is faulty, you will be liable for any return shipping costs. If faulty, please contact us with photos of the fault, and where necessary a tracked returns label will be emailed to you.
Items and packaging must be in their original packaging and in an unused condition.
If all conditions aren’t met, your refund could be declined
All missing and damaged products must be reported within 7 days of receipt of delivery
Engraved Items
Unfortunately, we can not accept returns of engraved items unless they are faulty, please contact us within 7 days of receiving your order with photos of the fault at [email protected] and one of our team will be happy to help
Please check your order details thoroughly for spelling and grammar, custom names and text will be copied directly from the order form we can not refund or send replacements for spelling mistakes/ typos made by the customer.
If an engraving proof is requested and approved, we can not be held responsible for errors approved by the customer.
Unfortunately, engraved orders can not be canceled if they have already been engraved.
Please thoroughly check engraving details when placing your order and also on your order confirmation email
All missing and damaged products must be reported within 7 days of receipt of delivery
If a product is in stock and ordered before 10 am Monday - Friday we aim to dispatch the same day (subject to engraving proofs being approved)
If a product is in stock and ordered after 10 am we aim to dispatch the next working day (subject to engraving proofs being approved)
Cutlery, Cutlery Canteens and Tantalus
Cutlery, Cabinets and tantalus are made to specification these items are non-returnable and orders cannot be cancelled once the order has been placed.
Postage Delays
Silver Groves cannot be held accountable for delays caused by postal strikes or adverse weather conditions
Unfortunately during October - December due to Royal Mail strikes we can not guarantee any Royal Mail deliveries, please order in plenty of time, for further information please click here
If you would like to discuss a refund, please contact a member of our dedicated Customer Service Team for further help and advice.
